• Instantaneous response to your level 1, 2 and 3 technical support issues and how-to inquiries
• Fast case resolution turnaround
• Fully-trained, certified and experienced team of first responders, supervisors and management
• High customer satisfaction ratings guaranteed

• Front-line customer service representatives are responsible for issues related to installation, configuration and support of Laserfiche Client, Scanning and Administration Console
• Manager handles issues related to installation, configuration and support of all components
• Director oversees all cases, ensures fast case resolution and the highest level of customer satisfaction
• We also handle case escalations to Laserfiche Support and Development

• Your clients will be treated with respect and will be dealt with in a highly professional manner
• Immediate case response and fast case resolution turnaround ensure customer satisfaction
• Thoroughly-trained, certified, knowledgeable staff with many years of combined customer service experience

• Significant cost savings from your current technical support structure
• Save money and increase your bottom line
• 3 MONTH FREE TRIAL!!!
• Try our service for free! If you aren’t satisfied, then just walk away
• No costs for 3 full months

• Full confidentiality with your company’s sensitive information is guaranteed
• Non-disclosure & confidentiality agreement included in contract
• No solicitation of your clients
• Upselling opportunities will be referred back to you

• Detailed case reports will be provided every month, quarter, year
• Agree to use our service, create a Laserfiche Support site account for us under your company name, and we do the rest
• Concentrate on expanding your business while we take care of your support issues