Laserfiche Technical Consulting

Spending countless hours and resources on technical support calls and professional services projects can hinder your sales growth. Hiring new technical staff is expensive and training them takes a long time. We’re experts at creating Laserfiche solutions and providing end user support, let us handle it for you while you concentrate on growing your business.

Services

• Instantaneous response to your clients Laserfiche technical support issues and how-to inquiries with fast case resolution.
• We specialize in creating highly-technical, complex solutions using the Laserfiche ECM suite.
• Well-versed in understanding and gathering business process requirements and building simple, innovative solutions that meet those needs.
• We can create software solutions using Laserfiche Workflow, Quick Fields, Forms, Records Management Edition, and the Software Developer’s Kit (SDK).
• Fully-trained, certified and experienced team of support reps and management.
• We are a Gold-certified reseller with up-to-date certifications in the following CPP courses: Laserfiche Specialist, Administrator I & II, ECM 101, Capture I & II (Quick Fields), Business Process Management I, Records Management, Integrator.
• We specialize in creating highly-technical, complex solutions using the Laserfiche ECM suite.
• Concentrate on expanding your business while we take care of your support issues.
• Detailed case reports will be provided so you can stay informed.
• Significant cost savings from hiring internal support reps.
• Less expensive compared to support services offered by other VARs.
• The foundation of this service’s success is based on superior customer service.
• Your clients will be treated with respect and will be dealt with in a highly professional manner.
• Immediate case response and fast case resolution ensure customer satisfaction.
• Thoroughly-trained, certified, knowledgeable staff with many years of combined customer service experience.
• Full confidentiality with your company’s sensitive information is guaranteed.
• Non-disclosure & confidentiality agreement included in contract.
• Sensitive information is protected.
• No solicitation of your clients.
• Upselling opportunities will be referred back to you.
• Remote support software to connect to your computer to resolve the issues and review technical requirements.
• Create Laserfiche support site account for us under your company name so we can access client information and create support cases.
• Annual contracts or blocks of hours.
• 10, 20, 50, 100 hour blocks.
• Discounted pricing for larger blocks.
• Monthly and annual terms can be negotiated.
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