Spending countless hours and resources on technical support calls and professional services projects can hinder your sales growth. Hiring new technical staff is expensive and training them takes a long time. We’re experts at creating Laserfiche solutions and providing end user support, let us handle it for you while you concentrate on growing your business.
Services
- Instantaneous response to your clients Laserfiche technical support issues and how-to inquiries with fast case resolution.
- We specialize in creating highly-technical, complex solutions using the Laserfiche ECM suite.
- Well-versed in understanding and gathering business process requirements and building simple, innovative solutions that meet those needs.
- We can create software solutions using Laserfiche Workflow, Quick Fields, Forms, Records Management Edition, and the Software Developer’s Kit (SDK).
- Fully-trained, certified and experienced team of support reps and management.
- We are a Gold-certified reseller with up-to-date certifications in the following CPP courses: Laserfiche Specialist, Administrator I & II, ECM 101, Capture I & II (Quick Fields), Business Process Management I, Records Management, Integrator.
- We specialize in creating highly-technical, complex solutions using the Laserfiche ECM suite.
- Concentrate on expanding your business while we take care of your support issues.
- Detailed case reports will be provided so you can stay informed.
- Significant cost savings from hiring internal support reps.
- Less expensive compared to support services offered by other VARs.
- The foundation of this service’s success is based on superior customer service.
- Your clients will be treated with respect and will be dealt with in a highly professional manner.
- Immediate case response and fast case resolution ensure customer satisfaction.
- Thoroughly-trained, certified, knowledgeable staff with many years of combined customer service experience.
- Remote support software to connect to your computer to resolve the issues and review technical requirements.
- Create Laserfiche support site account for us under your company name so we can access client information and create support cases.
- Full confidentiality with your company’s sensitive information is guaranteed.
- Non-disclosure & confidentiality agreement included in contract.
- Sensitive information is protected.
- No solicitation of your clients.
- Upselling opportunities will be referred back to you.
- Annual contracts or blocks of hours.
- 10, 20, 50, 100 hour blocks.
- Discounted pricing for larger blocks.
- Monthly and annual terms can be negotiated.